Return Period

We offer a 30-day return policy for most items. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-Returnable Items

Several types of goods are exempt from being returned. These include:

• Gift cards
• Downloadable software products
• Personalized or custom-made items
• Perishable goods (such as food or flowers)
• Personal care items (for hygiene reasons)
• Health and wellness products that have been opened

Return Process

To start a return, please follow these steps:

1. Contact our customer service team at support@shops-support.com to obtain a Return Merchandise Authorization (RMA) number.
2. Include your order number and reason for return in your message.
3. Pack the item securely in its original packaging if possible.
4. Include your RMA number on the return package.
5. Ship the item to the address provided by our customer service team.

For your protection, we recommend using a trackable shipping service or purchasing shipping insurance for returns of valuable items.

Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@shops-support.com with photos of the damage. We will work with you to resolve the issue quickly, which may include sending a replacement or issuing a refund.